I have to admit, I was a little nervous when I submitted my order.... at that time I had not yet seen a proof of the pens I ordered. I was emailed a proof and advised that my approval was needed before proceeding. The proof looked good. I received my pens yesterday, one day before the deadline I provided. I am very happy with the product I received; I had the print done in silver to match the ends of the pens and it looks great. It was nice to receive an email after placing my order with contact info and advising that the company is based in the US. Also, I have to mention that I did quite a bit of online shopping before ordering with PensXpress, and the price I got here was great. I only wanted 100 pens, but many of the other companies have a 300 unit minimum, which made it completely unaffordable for the non-profit I was ordering for.