How can we help?

Order online at pensxpress.com: choose a pen, add your imprint text or upload your logo, pick a print color, and check out. Step-by-step instructions are in our Ordering Guide.

Go to account.pensxpress.com, or click “Log In” at pensxpress.com, and enter your email address. We email you a 6-digit code to sign in, and your account shows your order history with a Reorder button.

Email info@pensxpress.com with your current email address and the new one you want to use, and our team will update your account.

Yes, anyone can order custom pens at pensxpress.com, not just companies or government agencies. Pay at checkout by credit card, PayPal, Apple Pay, Google Pay, Shop Pay, or Amazon Pay.

Yes, per-pen prices drop as quantity goes up, shown on each product page. For larger or special orders, request a quote.

Many of our pens start at 25–50 pieces with free text imprinting. Current per-pen prices:

• Xpress Sync: $0.45
• Xpress Colossal: $0.57
• Xpress Odyssey: $0.66
• Xpress Gavia: $0.79
• Xpress Zircon Soft Touch Stylus: $1.52

See all low-minimum pens.

Orders of $99 or more get free Ground shipping within the contiguous United States. For pricing on large orders, request a quote.

Yes, many of our pens come with blue ink. See all blue-ink pens.

No, PensXpress doesn't sell fountain pens. We offer custom-imprinted ballpoint and stylus pens; browse all pens.

On the product page, choose “Logo Only” or “Logo and Text” as the printing option and attach your file in the “UPLOAD” box. We accept .AI, .EPS, .SVG, .PSD, or high-resolution .JPEG files, printed in one color.

Text-only imprints are free; logo imprints add a charge shown on the product page. For file tips, see our Artwork Guide.

Most plastic pens fit 3–5 lines of text with up to 35 characters per line, and laser-engraved metal pens fit up to 2 lines. The product page shows your pen's limit and counts characters as you type, and text lines are free.

No, every imprint is a single color. If you need help choosing a color that stands out on your pen, email info@pensxpress.com.

Our standard imprint colors are black, white, gold, silver, red, blue, and green, and each product page lists the colors available for that pen.

For dark pens choose gold, white, or silver; for light pens choose black, blue, red, or green.

Yes. Choose from 15 fonts in the Font style dropdown on the product page; Lato is the most popular. You can also see all of them here. If you'd like your text bold, larger or in italics, tell us under "Special order instructions." A font that isn't on our list counts as a logo and needs a logo file.

Yes, type them into your imprint text:

• ® Registered trademark: Alt+0174 on Windows, Option+R on Mac
• ™ Trademark: Alt+0153 on Windows, Option+2 on Mac
• © Copyright: Alt+0169 on Windows, Option+G on Mac

Yes, we can print or engrave Chinese characters. Upload your text or artwork as a PDF so the characters reproduce exactly.

Yes, every pen style has an Assorted color option, subject to availability, and we pick colors that work with your imprint color. To request specific colors, list them in the “Special Order Instructions” box.

Yes. The product page and cart show an on-screen preview of your text, font, and logo placement; for an exact layout, request a free PDF proof in the “Special Order Instructions” box or by replying to your order confirmation. We email the proof within 2–3 business days and don't print until you approve it.

Once your order has been completed and shipped as per your instructions, we cannot offer refunds or exchanges.

Please review our Policy & Agreement for more information.

Yes, you can order as many blank (unprinted) sample pens as you need, starting at one, priced per pen plus USPS Ground Advantage shipping calculated at checkout. Samples ship within 48 hours. Order sample pens.

Yes. Checkout runs on Shopify over an encrypted HTTPS connection, and your card details are processed by Shopify's PCI DSS Level 1 certified payment system.

Email a copy of your tax-exempt certificate to info@pensxpress.com, and we'll update your account's tax status.

Yes, Canadian orders ship by DHL or UPS Standard, with all duties and taxes calculated and included at checkout, so there are no fees on delivery. Shop in Canadian dollars.

We ship to Canada and to APO/FPO military addresses. For other countries, contact us to check availability.

You can view our full Policy & Agreement here, which includes information about returns, refunds, exchanges, and more.

PensXpress is an online store; order custom pens at pensxpress.com, and our team is reachable by phone at 1-855-736-7977.

No, PensXpress is not an ASI member. We sell custom promotional pens directly to businesses, organizations, and individuals.

PensXpress was founded in 2001 and has been making custom promotional pens ever since. We're a family-run, veteran-owned business based in New Jersey.

Call 1-855-736-7977, text 1-732-817-0077, email info@pensxpress.com, or use our contact page. Our hours are Monday–Friday, 8 AM–4 PM ET.

Call us toll-free at 1-855-736-7977 (U.S. and Canada) or text 1-732-817-0077, Monday–Friday, 8 AM–4 PM ET. Our fax number is 1-732-945-8759.

Email info@pensxpress.com with any question or concern. We aim to reply within 24 hours on business days.

We reply to calls and emails Monday–Friday, 8 AM–4 PM ET, usually within 24 hours. Mondays are our busiest day because of weekend orders, so replies can take a little longer.

If you haven't heard back:

1. Check your spam or junk folder for our reply.
2. Reply to your original email, or try another way to reach us: call 1-855-736-7977 if you emailed, or email info@pensxpress.com if you called.

Still no answer after 48 hours? Contact us again and ask to speak with a manager.

Total delivery time is production plus shipping.

Production time

• Standard: about 7 business days from your order date (proof approval can add time)
• Rush: 3 business days, for $40 per order

Shipping options (transit time is added after production)

• Ground: 1–5 business days
• 3 Day Select: 3 business days
• 2nd Day Air: 2 business days
• Next Day Air: 1 business day

Yes. Rush printing is $40 per order and cuts production from 7 business days to 3 business days. Choose Yes under "Need rush printing?" on the product page, and add your event date under "Date needed by" so we can plan around it. Rush speeds up printing only; shipping time is added after your pens are printed.

Request a quote for bulk orders, custom designs, or special requests. We reply with pricing and options within 1–2 business days.

Yes, PensXpress accepts purchase orders from state and government agencies only. Fax your PO to 1-732-945-8759 with a contact name, phone number, and email address.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. State and government agencies can also pay by purchase order.

Your receipt is emailed automatically to the address used at checkout. For another copy, email orders@pensxpress.com.

If you receive two confirmation emails, please contact us at 1-855-736-7977 or orders@pensxpress.com so we can cancel one order and proceed with the other.

Yes, if printing hasn't started: call 1-855-736-7977 or email info@pensxpress.com and we'll cancel it with a full refund. Once printing begins, the order can't be cancelled, so contact us as soon as possible.

Yes, PensXpress ships to APO and FPO military addresses by USPS Priority Mail.

Yes, orders of $99 or more (before tax) ship free by Ground within the contiguous United States. We choose the most cost-effective carrier for free-shipping orders.

1. Check the whole box and packing material carefully.
2. If something is still missing, call us at 1-855-736-7977 or email info@pensxpress.com.
3. We'll look into it and let you know how we'll fix it.

Contact our Customer Service Department at orders@pensXpress.com.
Explain the situation, including:

• Your order number
• The incorrect item received
• The item you actually ordered

We will investigate your order and notify you of the resolution. Typically, we arrange for the pickup of the incorrect item and reship the correct one to you.

If there's an issue with the printing or colors on your pens, please contact us. We'll initiate a Return Merchandise Authorization (RMA) process, replace the incorrect items, and cover shipping costs. For more information, please review our Terms and Conditions.

An "Exception" means UPS ran into a problem delivering your package. The most common reasons are:

• No one was available to receive it
• The address was incorrect or incomplete
• The package was refused

Enter your tracking number on the UPS website to see the details. If you need help, call us at 1-855-736-7977 or email orders@pensxpress.com.

Tracking numbers are emailed to the provided email addresses of all orders that shipped that business day at approximately 4-6PM EST.

Yes. Log in at account.pensxpress.com, open the past order, click “Reorder Now,” and check out. If you can't find the order or need changes, call 1-855-736-7977 (Monday–Friday, 8 AM–4 PM ET).