I ordered these pens as a bonus item to a planner box I published. Many of the items in the box were made by me (stickers, buttons, bookmarks, etc.), but the pens I bought from PensXpress. I submitted a logo to be put on there rather than plain text because with the plain text, it all had to be the same font, which was kind of annoying. I submitted it and received no electronic proof of any kind. Eventually I received a shipping notification, so I just hoped for the best. I'd like to think that if they had a problem, they would have reached out, but they turned out beautiful. Of the things I ordered, the pens took the longest to ship, but they arrived in the promised window and they write like a dream. If I ever need more pens, I'll be back.