Pens arrived very quickly. A couple of pens on the top of the order had minor scratches on them but it was minimal. Company did a great job communicating. When I originally put the order in I typed three lines but for some reason they only received one of them when the order went through. They contacted me to let me know I was able to have two more lines of print. So grateful they did that or my pens order would have not been correct. Overall I was happy with the order and very happy with the service.