I ordered 128 Elsa pens for our daughter's wedding welcome bag. I liked that I could order relatively small quantities and I was pleased with the customer service employees who were real people in the USA! They were helpful in answering questions. PensExpress seems like a smaller company versus a huge corporation, and I liked that.
I did two proofs and the pens were shipped in a timely manner after my approval of the second proof. Overall, I liked the pens and the quality was good, especially considering I had a tight budget.
Two reasons I'm giving four stars instead of five:
1. I wish that after I approved the second proof they'd sent an email saying something like they thanked me for approving the final proof and that the pens would now ship. The only way I knew they had gotten my final approval was when I got a tracking email.
2. The pens arrived all jumbled in the box...I wish they were packaged a little more nicely (one of the pens had a broken clip, but I let that go).
Overall, I liked PensExpress, and I would recommend them and will consider using them again if the need ever arises.
P.S. I wish the reviews were dated.