Last Updated on 6/2013
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the Yahoo! Privacy Policy for
more information about how Yahoo! uses this information.
PensXpress.com Inc has been awarded TRUSTe's Privacy Seal signifying that
this privacy policy and practices have been reviewed by TRUSTe for
compliance with TRUSTe's program requirements including transparency,
accountability and choice regarding the collection and use of your personal
information. The TRUSTe program covers only information that is collected through this Web site, http://www.pensxpress.com. TRUSTe's mission, as
an independent third party, is to accelerate online trust among consumers
and organizations globally through its leading privacy trustmark and
innovative trust solutions. If you have questions or complaints regarding
our privacy policy or practices, please contact us at info@pensxpress.com. If you are not satisfied with our response you can contact TRUSTe
here .
Information Collection and Use
PensXpress.com Inc is the sole owner of the information collected on this
site. We will not sell, share, or rent this information to any outside
parties, except as outlined in this policy. PensXpress.com Inc collects
information from our users at several different points on our
website(Contact Us form, Custom Quotes form, Ordering, Fax order form) in
order to process orders and better serve you with pertinent information.
Information collected includes name, shipping address, billing address,
telephone numbers, e-mail address, and payment information such as credit
card. PensXpress.com Inc is the owner of this information and it is not
shared with any third parties for their promotional purposes..
Order
Most of the information collected in the registration process will be used
to process orders. In the order process, a user must provide additional
financial information such as credit card number and expiration date. This
information is used for billing purposes and to fulfill customer’s orders.
If we have trouble processing an order, this contact information is used to
get in touch with the user. We do not share your personal and financial
information with any third parties. The only exception is when processing
your credit card information with the merchant bank for authorization and
approval. This process is protected by an enhanced security system. See
Security paragraph for more details on security measures and
procedures.
Cookies
Cookies are pieces of information that a website transfers to a user's hard
drive for record-keeping purposes while visiting a site. Like most major
websites, PensXpress.com Inc uses cookies on pages of our site. Cookies
make using the Internet easier by, among other things, saving your
passwords and preferences for you. Our cookies do not contain any content
specific information. Our cookies do not contain any personally identifying
information although cookies may enable us to relate your use of our
website to personally identifying information that you previously
submitted. For example, it enables us to enhance personalization on the
website, such as calling you by name when you return to our site and use
our Live Person service. Most browsers are initially set up to accept
cookies, although your browser may permit you to decline cookies. If you do
decline cookies, your use of our site may be slowed because you may need to
re-enter information.
Third parties such as advertisers may set cookies on our
site. We have no control over these cookies and the information they
collect.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s
movement, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information. We do not
distribute or share IP information with any third parties for their
promotional purposes.
We use a third party tracking service who sets cookies on our set to track
performance of the site and how customers are referred to PensXpress.com
Inc. The third party tracking service reports this data to use in aggregate
so we can better understand our users and to improve our site. This
information is not tied to any individual user.
Real-time Chat Utility
We offer a real-time chat utility on our site that enables visitors to our
site to initiate a text-based chat session with one of our sales agents
during business hours. This chat service is provided by a third party
LivePerson.com. No personally identifiable information is unknowingly
collected from visitors who utilize the chat session. Transcripts of all
chat sessions are stored on the systems of the third party provider of the
chat service. Liveperson sets cookies on this site that enables visitors to
our site to initiate a text-based chat session with one of our sales
agents. We also collect data through aggregated tracking information
derived mainly by tallying page views throughout our site.
Sharing
We use an outside shipping company (UPS, FedEx, USPS) to ship orders, and a
credit card processing company (Wells Fargo) to bill users for goods and
services. These companies do not retain, share, store or use personally
identifiable information for any secondary purposes.
PensXpress.com Inc is a New Jersey Corporation and shall abide by all
federal and state laws. PensXpress.com Inc shall disclose any personally
identifiable information when required to by law such as when complying
with a judicial proceeding, court order or subpoena.
Links
This web site contains links to other sites. Please be aware PensXpress.com
Inc is not responsible for the privacy practices of such other sites. We
encourage our users to be aware when they leave our site and to read the
privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies solely to
information collected by this Web site.
E-Mail-A-Friend
If you choose to use our referral service to tell a friend about our site,
we will ask you for your friend’s name and email address. We will
automatically send your friend a one-time email inviting him or her to
visit the site. PensXpress.com Inc does not store this information.
The Refer-a-Friend feature is hosted by a third party and
the third party does not use the information for any purpose except to send
the one time email to the friend.
Correcting/Updating/Deleting/Deactivating Personally Identifiable
Information
If a user’s personally identifiable information
changes (such as zip code, phone, email or postal address), or if a user no
longer desires our service, we provide a way to correct, update or
delete/deactivate users’ personally identifiable information. Below is our
contact information via mail to delete/deactivate your information. You may
also email us at info@pensxpress.com
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security
When you submit personal information on this Web site, we will protect your
information both online and offline. When you submit sensitive information
(such as credit card number), that information is encrypted and is
protected with the best encryption software in the industry - (Secure
Socket Layer). While on a secure page, such as our order form, the lock
icon on the bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open, when
you are just ‘surfing’.
We also use a variety of security technologies and procedures to help
protect your personal information from unauthorized access, use, or
disclosure once we receive it. For example, we store the personal
information you provide on computer systems with limited access that are
located in secured facilities. PensXpress.com Inc’s employees are trained
and kept up-to-date on our security procedures. If you have any questions
about the security at our website, you can send an email to info@pensxpress.com.
Third-Party Web Beacons:
We use third-party web beacons from Yahoo! to help analyze where visitors
go and what they do while visiting our website. Yahoo! may also use
anonymous information about your visits to this and other websites in order
to improve its products and services and provide advertisements about goods
and services of interest to you. If you would like more information about
this practice and to know your choices about not having this information
used by Yahoo!, click here
Blog
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You can request the removal of your personally identifiable information from our blog or community forum, by contacting us at info@pensxpress.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Notification of Changes
If at any point we decide to use personally identifiable information in a
manner different from that stated at the time it was collected, we will
notify users by way of an email. Users will have a choice as to whether or
not we use their information in this different manner. We will use
information in accordance with the privacy policy under which the
information was collected.
If you have opted out of receiving any communications from PensXpress , you
may visit out website at www.pensxpress.com where news of changes
will be posted. Otherwise, you may e-mail us at info@pensxpress.com or call us at
1-732-817-0077 and ask our customers service department for changes and
updates. If you send us an e-mail request, we will respond to that e-mail
only. You will not receive promotional materials unless you specifically
grant us permission to do so.
If we make a material change to our site or how we use the information we
collect, we’ll notify you by a prominent notice on our site or via our
website privacy policy prior to the change becoming effective.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of
this site, or your dealings with this Web site, you can contact:
PensXpress.com
Inc, NJ, USA.
1070-H Route 34 #196, Matawan, NJ 07747
tel. 1.732.817.0077
fax. 1.732.783.0327
webmaster@pensxpress.com
