Last Updated on 9/7/2007
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

PensXpress LLC is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.pensxpress.com. Because this Web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If users have questions or concerns regarding this statement, they should first contact PensXpress LLC Customer Service by calling 732.817.0077 or email at info@pensxpress.com. If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process. TRUSTe will serve as a liaison with the Web site to resolve users concerns

Information Collection and Use
PensXpress LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. PensXpress LLC collects information from our users at several different points on our website(Contact Us form, Custom Quotes form, Ordering, Fax order form) in order to process orders and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. PensXpress LLC is the owner of this information and it is not shared..
Order
Most of the information collected in the registration process will be used to process orders. In the order process, a user must provide additional financial information such as credit card number and expiration date. This information is used for billing purposes and to fulfill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. We do not share your personal and financial information with any third parties. The only exception is when processing your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See Security paragraph for more details on security measures and procedures.
Cookies
Cookies are pieces of information that a website transfers to a user's hard drive for record-keeping purposes while visiting a site. Like most major websites, PensXpress LLC uses cookies on pages of our site. Cookies make using the Internet easier by, among other things, saving your passwords and preferences for you. Our cookies do not contain any content specific information. Our cookies do not contain any personally identifying information although cookies may enable us to relate your use of our website to personally identifying information that you previously submitted. For example, it enables us to enhance personalization on the website, such as calling you by name when you return to our site and use our Live Person service. Most browsers are initially set up to accept cookies, although your browser may permit you to decline cookies. If you do decline cookies, your use of our site may be slowed because you may need to re-enter information.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We do not distribute or share IP information with any third parties.
We use a third party tracking service who sets cookies on our set to track performance of the site and how customers are referred to PensXpress LLC. The third party tracking service reports this data to use in aggregate so we can better understand our users and to improve our site. This information is not tied to any individual user.
Real-time Chat Utility
We offer a real-time chat utility on our site that enables visitors to our site to initiate a text-based chat session with one of our sales agents during business hours. This chat service is provided by a third party LivePerson.com. No personally identifiable information is unknowingly collected from visitors who utilize the chat session. Transcripts of all chat sessions are stored on the systems of the third party provider of the chat service. Liveperson sets cookies on this site that enables visitors to our site to initiate a text-based chat session with one of our sales agents. We also collect data through aggregated tracking information derived mainly by tallying page views throughout our site.
Sharing
We use an outside shipping company (UPS, FedEx, USPS) to ship orders, and a credit card processing company (Wells Fargo) to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
PensXpress LLC is a New Jersey Corporation and shall abide by all federal and state laws. PensXpress LLC shall disclose any personally identifiable information when required to by law.
Links
This web site contains links to other sites. Please be aware PensXpress LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information.
E-Mail-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. PensXpress LLC does not store this information. The Refer-a-Friend feature is hosted by a third party and the third party does not use the information for any purpose except to send the one time email to the friend.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. Below is our contact information via mail to delete/deactivate your information. You may also email us at info@pensxpress.com

Security
When you submit personal information on this Web site, we will protect your information both online and offline. When you submit sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - (Secure Socket Layer). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store the personal information you provide on computer systems with limited access that are located in secured facilities. PensXpress LLC’s employees are trained and kept up-to-date on our security procedures. If you have any questions about the security at our website, you can send an email to info@pensxpress.com.

Notification of Changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
If you have opted out of receiving any communications from PensXpress LLC, you may visit out website at www.pensxpress.com where news of changes will be posted. Otherwise, you may e-mail us at info@pensxpress.com or call us at 1-732-817-0077 and ask our customers service department for changes and updates. If you send us an e-mail request, we will respond to that e-mail only. You will not receive promotional materials unless you specifically grant us permission to do so.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

PensXpress LLC, NJ, USA.
1070-H Route 34 #196, Matawan, NJ 07747
tel. 1.732.817.0077
fax. 1.732.783.0327
webmaster@pensxpress.com