We were in a pinch and they were the only company who was able to get what we wanted and get it done in time. They worked with us on a custom order and thens look great and are awesome quality for the price range.
The process was fairly good except for challenges in delivery as communication between pensxpress and usps was inadequate to prepare me for collection. Second redelivey effort came through by default!!! I see an opportunity for improvement in this regard. Otherwise, the pens are good and lettering fairly ok.