Ordering/Online Before Your Order Has Shipped
How long does it take for regular production?
For production and shipping information, please see the Policy & Agreement.
I need my pens for an upcoming event. Do you have rush service?
We offer an expedited service for an additional cost of $40.00, which reduces the production time from 8 business days to just 2-3 business days. Kindly provide us with the date of your event at the time of ordering.
Can I use a company purchase order to place an order?
PensXpress only accepts purchase orders from State and Government agencies. Please fax the PO to 1-732-945-8759.
What payment types will you accept?
We will honor orders placed using Visa, MasterCard, or American Express.
Where is my invoice/receipt?
A copy of the receipt is emailed directly to the address provided as soon as the order process has completed. If you need a copy of the receipt emailed to you, please contact us orders@pensxpress.com and we will forward a copy.
What if I accidentally place my order twice?
If you place your order twice by accident, you will receive two different confirmation emails. We ask that you call our offices so we can cancel one of the orders and proceed with the other.
Does PensXpress.com ship to APO/FPO addresses?
PensXpress does ship to APO/FPO addresses using USPS Priority Mail.