What Are Custom Pens?

Custom pens are writing instruments that are personalized with unique elements such as your company name, logo, contact information, or even a special message. At PensXpress.com, we offer a wide variety of pen styles and customization options to help you create the perfect promotional product for your business, event, or special occasion. Our range of customizable pens includes different materials like plastic, metal, and even eco-friendly options. Whether you are looking to make a lasting impression at corporate events, trade shows, or customer giveaways, custom pens offer a practical and cost-effective solution. With features like low minimums and various imprinting methods, we make it easy for you to design pens that align closely with your branding and promotional needs. By adding your custom details, you turn a basic writing instrument into a powerful marketing tool that continues to promote your brand every time it's used.

How Long Does It Take for Regular Production?

The regular production time at PensXpress.com can vary depending on the pen style, customization options, and order volume. However, most standard orders are generally processed and shipped within 5-7 business days after approval of the design proof. Premium or more complex customizations may require additional time. We understand that timing can be crucial when it comes to business promotions or special events. That's why we offer expedited production and shipping options for those in need of faster turnaround. Please consult our customer service team for more detailed information on production times, particularly if you have a tight deadline to meet.

What Are the Most Popular Pen Styles for Custom Pens at PensXpress.com?

When it comes to custom pens with logos, we have several popular styles that are renowned for both quality and design: Xpress Sync: Ideal for business promotions, this ballpoint pen offers a sleek, professional design. It provides smooth ink delivery and a comfortable grip, making it perfect for long-term use. Plus, with low minimums, you can order just the right amount to suit your needs. Xpress Soft Touch Stylus: Looking for a premium, metal pen with stylus capabilities? This option allows you to include your logo and name with ease. Its dual-purpose design includes a stylus tip, making it practical for touchscreen devices. Xpress Odyssey: Known for its elegant appearance and smooth writing experience, this pen is a hit for corporate events and customer giveaways. Customize it with your company name and logo to leave a lasting impression. Value Xpress Noah: Perfect for those on a budget, the Value Xpress Noah offers affordable, reliable performance. This cost-effective option is also available with low minimums, making it great for bulk orders and general use. In summary, our customizable pens are an effective way to promote your brand or event. Whether you're considering adding a logo, personalized name, or other features like stylus tips, we have a wide variety of options to meet your promotional needs.

General Questions

Q: How should I send my logos?

At PensXpress.com, we aim to make the customization process as smooth as possible. To ensure the highest quality imprint of your logo, we recommend sending vector files (.AI, .EPS, or .PDF formats) with all fonts outlined. These types of files provide the best quality and allow for more flexibility in resizing your logo without loss of quality. If vector files are not available, high-resolution bitmap images (.JPG, .PNG, .TIF) may also be used, but they should be at least 300 DPI to ensure good print quality. To upload your logo, simply follow the instructions on the product customization page or attach the file in an email if directed by customer service. If you have specific color preferences, be sure to include those details, preferably in the Pantone color system for best matching. Please consult our customer service team if you have any questions or encounter any issues when uploading your logo. We're here to help you every step of the way to ensure your custom pens meet your expectations.

Q: Do You Charge Extra to Imprint My Company Information?

At PensXpress.com, we strive to offer affordable and transparent pricing for all our custom pens. The cost of imprinting your company name, logo, or other information is typically included in the per-unit price of the pen, making it a cost-effective choice for business promotions. However, certain premium imprinting methods or multi-color designs may come with an additional cost. It's always best to check the specific details for the pen style you're interested in for complete pricing information. We offer low minimums and bulk pricing options to suit the needs of both small and large orders. Feel free to reach out to our customer service team if you have any specific questions or requirements about imprinting costs.

How do I order pens from PensXpress?

Please refer to our "Ordering Guide" section for further information.

Are your sales limited to Companies only?

No, we cater to a wide range of customers, including individuals, churches, schools, and more. You can customize your pens with any imprint information you prefer.

Is it possible to place an order using a company purchase order?

PensXpress only accepts purchase orders from State and Government agencies. If you fall under this category, you may send your PO to info@pensXpress.com to place an order.

Does PensXpress offer pens with blue ink/refills?

Click here to see all pens available with blue refills.

How should I send my logos?

Select the logo option on product page under "PRINTING OPTION" and you will have a box to "UPLOAD" logo. The file will be attached to your order.

We accept logos only in Adobe Illustrator (.EPS or .AI) format. Send only black and white art. For further details, please see the Artwork Guide page.

Do you charge extra to imprint my company information?

Printing standard text in one color is FREE.

How much information can I have printed on the pens?

Most of our plastic pens can have 3-5 lines with up to 35 characters per line. Each pen will disclose the maximum number of lines it can have.
We imprint our laser engraved metal pens with up to only 2 lines.

Can I have the pens imprinted with two or more colors?

We offer one-single color imprint only. If you need assistance choosing the color please call us.

What colors can I have for imprinting the pens I order?

For imprinting, we have black, gold, white, silver, red, blue, and green. On dark pens, use gold, white, or silver for the best contrast. On light pens, use red, black, blue, or green.

What do the fonts used for imprinting look like? Can I look at them before I order?

Click here to see the fonts we have available for imprinting your pens. Upon request only we can customize your text imprint (Bold, Larger, Italic etc.); Otherwise the imprint will be printed in the standard font and size. Non-standard fonts are considered a logo.

Can I include a trademark or copyright symbol in the text I want?

Use the keys ALT+0174 to create ® (registered trademark), ALT+0153 for ™ (trademark), or ALT+0169 for © (copyright).

Must I order pens all of one color, or can I place an order for assorted colors?

We offer assorted color options for all our pen styles, subject to availability. Our team will carefully select colors that complement your chosen imprint color. To ensure color coordination, we will avoid including colors that clash with your selected lettering, for instance, we won't include yellow pens if you opt for yellow lettering. If you have any specific color preferences that are not part of our standard assortment, please inform us by mentioning them in the "Special Order Instructions" section during checkout.

Can I examine an artwork/imprint proof before committing to full production?

If you want to preview the font, size, and layout of your email, you have the option to request a free proof. There are two ways to make a proof request:

On the product page, you can use the special order instructions field to request a proof.
After you submit your order, you will receive an order confirmation email. Simply reply to that email and ask for a free proof.

The proofs are completely free of charge and will be emailed to you in PDF format within 24 hours after you place your order. Once you receive the proof, you can modify it as needed until you are 100% satisfied. Once you approve the proof, we can continue with printing your order.

If I am dissatisfied with the pens I ordered, can I send them back?

If your order was completed and shipped according to your instructions, we cannot refund or exchange the pens. For further details, please read the Policy & Agreement.
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I would like to see some samples of your products before I place an order. Can I do this?

Samples can be ordered here: https://www.pensxpress.com/collections/order-sample-pens

How safe is it for me to use my credit card on your Web site?

Our website employs a secure HTTPS connection with 256-bit SSL v2/v3 encryption. Any credit card details you provide are encrypted during transmission to our server, and also when we send them back to you from our server.

Do you ship to Canada?

Yes, we ship to Canada - all packages are shipped from NJ - USA. Any fees associated with importing products into Canada such as but not limited to: brokerage fees, customs, duties, import taxes, etc. will be YOUR responsibility. These fees are collected by the carrier and calculated based on the value of your items. To receive a quote on those fees you’ll need to contact the carrier of your choice (DHL, UPS or USPS) in Canada. Those fees may be substantial even at their lowest cost.

Where can I see your return policy and policy and agreement?

Click here to see our full policy and agreement.

Low Minimum Pens

Retractable Pens

Stylus Pens

Craft Your Message with Our Custom Pens