What Are Custom Pens?

Custom pens are writing instruments that are personalized with unique elements such as your company name, logo, contact information, or even a special message. At PensXpress.com, we offer a wide variety of pen styles and customization options to help you create the perfect promotional product for your business, event, or special occasion. Our range of customizable pens includes different materials like plastic, metal, and even eco-friendly options. Whether you are looking to make a lasting impression at corporate events, trade shows, or customer giveaways, custom pens offer a practical and cost-effective solution. With features like low minimums and various imprinting methods, we make it easy for you to design pens that align closely with your branding and promotional needs. By adding your custom details, you turn a basic writing instrument into a powerful marketing tool that continues to promote your brand every time it's used.

How should I send my logos?

At PensXpress.com, we aim to make the customization process as smooth as possible. To ensure the highest quality imprint of your logo, we recommend sending vector files (.AI, .EPS, or .PDF formats) with all fonts outlined. These types of files provide the best quality and allow for more flexibility in resizing your logo without loss of quality. If vector files are not available, high-resolution bitmap images (.JPG, .PNG, .TIF) may also be used, but they should be at least 300 DPI to ensure good print quality. To upload your logo, simply follow the instructions on the product customization page or attach the file in an email if directed by customer service. If you have specific color preferences, be sure to include those details, preferably in the Pantone color system for best matching. Please consult our customer service team if you have any questions or encounter any issues when uploading your logo. We're here to help you every step of the way to ensure your custom pens meet your expectations.

How Long Does It Take for Regular Production?

The regular production time at PensXpress.com can vary depending on the pen style, customization options, and order volume. However, most standard orders are generally processed and shipped within 5-7 business days after approval of the design proof. Premium or more complex customizations may require additional time. We understand that timing can be crucial when it comes to business promotions or special events. That's why we offer expedited production and shipping options for those in need of faster turnaround. Please consult our customer service team for more detailed information on production times, particularly if you have a tight deadline to meet.

Do You Charge Extra to Imprint My Company Information?

At PensXpress.com, we strive to offer affordable and transparent pricing for all our custom pens. The cost of imprinting your company name, logo, or other information is typically included in the per-unit price of the pen, making it a cost-effective choice for business promotions. However, certain premium imprinting methods or multi-color designs may come with an additional cost. It's always best to check the specific details for the pen style you're interested in for complete pricing information. We offer low minimums and bulk pricing options to suit the needs of both small and large orders. Feel free to reach out to our customer service team if you have any specific questions or requirements about imprinting costs.

What Are the Most Popular Pen Styles for Custom Pens at PensXpress.com?

When it comes to custom pens with logos, we have several popular styles that are renowned for both quality and design: Xpress Sync: Ideal for business promotions, this ballpoint pen offers a sleek, professional design. It provides smooth ink delivery and a comfortable grip, making it perfect for long-term use. Plus, with low minimums, you can order just the right amount to suit your needs. Xpress Soft Touch Stylus: Looking for a premium, metal pen with stylus capabilities? This option allows you to include your logo and name with ease. Its dual-purpose design includes a stylus tip, making it practical for touchscreen devices. Xpress Odyssey: Known for its elegant appearance and smooth writing experience, this pen is a hit for corporate events and customer giveaways. Customize it with your company name and logo to leave a lasting impression. Value Xpress Noah: Perfect for those on a budget, the Value Xpress Noah offers affordable, reliable performance. This cost-effective option is also available with low minimums, making it great for bulk orders and general use. In summary, our customizable pens are an effective way to promote your brand or event. Whether you're considering adding a logo, personalized name, or other features like stylus tips, we have a wide variety of options to meet your promotional needs.

Contacting PensXpress

How do I contact PensXpress.com by telephone?

You can reach us at the following phone numbers:

Office Line: 1.855.736.7977
24 Hour Fax Line: 1.732.945.8759

Our office hours are Monday through Friday from 8 AM - 4 PM. Please try to contact us within those hours.

I have a question/concern, and I cannot call the office, who should I email?

Order and Website Support: info@Pensxpress.com

What do I do if I email one of your staff and I get no reply?

Our team responds to emails during regular business hours and our response time is generally within 24 hours. Response times are also usually dependent on the content of the email. If you do have a question, please check our FAQ (Frequently Asked Questions) page to see if you can find an answer. 90% of the questions can be answered in the specific FAQ page or Terms and Conditions page.

What do I do if I called and no one answers?

Our business hours are 8AM-4PM Eastern Standard Time (EST), Monday-Friday. We may answer phone calls outside the hours of operation as sometimes we may stay late but an answer past our official business hours is not guaranteed. Mondays are extremely busy for us as all of the weekend orders flood in but we will still do our best to respond to any customer questions/concerns.

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Contacting PensXpress

How do I contact PensXpress.com by telephone?

I have a question/concern, and I cannot call the office, who should I email?

What do I do if I email one of your staff and I get no reply?

What do I do if I called and no one answers?